Privacy Policy

Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

Personal Data

Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you register with the Service or when you place an order as a guest.

Order Information

Information related to your orders, including the items you purchase, your dining preferences (dine-in or pickup), table number for dine-in orders, special instructions, feedback and your order history.

Payment Information

All financial information is processed by our third-party payment processor, Moolre. We do not collect, store, or process your payment card details on our servers. We encourage you to review their privacy policy and contact them directly for responses to your questions.

How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Process your orders and manage your account.
• Communicate with you regarding your order status and for customer service purposes.
• Send you notifications (Email/SMS) about your order confirmation and status updates.
• Enable restaurant owners to view and manage incoming orders.
• Improve the efficiency and operation of the Service.
• Comply with legal and regulatory requirements.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• With Restaurants: We share your order details, including your name and contact information (if provided), with the restaurant you are ordering from to allow them to fulfill your order.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing and SMS notifications.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

We do not sell your personal information to third parties.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. We hash passwords and rely on our payment processor for financial security. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with our services and to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: hello@ghanamenu.com